Refund Policy
Refund Policy
At FortisHealth, we are committed to your satisfaction and your journey toward better mobility. We stand behind the quality of our products and want you to feel confident in your purchase.
30-Day Return Window
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to Initiate a Return
To start a return, you can contact us at thefortishealth@gmail.com.
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Please include your Order Number and the reason for the return.
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If your return is accepted, we will send you instructions on how and where to send your package.
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Note: Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. At FortisHealth, we take the quality of our wooden slant boards seriously, and we will replace any product that does not meet our structural standards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Contact Information
For any questions regarding our return and refund process, please reach out to us:
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Email: thefortishealth@gmail.com
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Website: thefortishealth.com